Delivery & Payment
We currently support global/specified country delivery. The exact coverage can be checked on the checkout page.
Orders are usually shipped within 1–3 business days, depending on product availability.
For air freight shipments, delivery typically takes 5–15 days.
Once your order is shipped, you will receive a tracking number. You can check the delivery progress on the courier’s official website or the “My Orders” page.
Don’t worry! All our necklaces and bracelets come with a 1-year warranty, meaning we will replace damaged items within one year from the date of purchase. To request a replacement, please fill out the following details: First and last name on the order Order number Your shipping address Photos of the item (front and back) – We can only process replacements if you provide photos of the damaged item. Unfortunately, we cannot replace lost or stolen items.
We accept multiple payment methods, including credit cards (Visa/MasterCard), PayPal, Apple Pay, and Google Pay.
Payment failures may occur due to insufficient funds, payment limits, or network issues. Please try another payment method or contact customer support for assistance.
The commonly used payment options in your region may not be available.
(If you need a local payment method, please contact our customer service, or check the order options for a direct payment account.)
Log in to your account and go to the “Order Center” to check your order status. If you didn’t register, you can track your order using the link in your confirmation email.
Orders & Refund
Once an order is confirmed, modifications or cancellations may not be possible. If you need to make changes, please contact customer service as soon as possible.
Yes, all our products undergo strict quality inspections, and some items come with a 1-year warranty.
We sincerely apologize! If you received the wrong item, please contact us and send the following information to our customer service email hzv.service@zohomail.com: Please provide: Your first and last name Order number A photo of the item you received We will resolve the issue as soon as possible!
You can reach us via live chat or email (hzv.service@zohomail.com).Or click (Contact) to view contact information
We offer a 7-day/14-day no-questions-asked return and exchange policy (excluding special and custom-made items). Products must remain unused and in their original packaging.
Please contact customer service within 30 days after order completion and provide your order number, reason for return/exchange, and photos. The request will be processed upon confirmation by our customer service team.
Refunds will be processed within 1-7 business days via the original payment method. The exact time may vary depending on your bank or payment platform.
Once an order is confirmed, modifications or cancellations may not be possible. If you need to make changes, please contact customer service as soon as possible.
