Delivery & Return
We want you to be happy with your purchase and we apologize if it is not. For whatever reason that you are not satisfied, we would be most happy to provide exchanges and returns for all items purchased from us if the following conditions are met.
Rules
All exchanges and returns must be requested within 10 days from the invoice date for Asian orders, or within 20 days for overseas orders. For local deliveries, you may choose to request an exchange via our online portal at （https://flame-tea.com/）. However, all return requests — whether for local or overseas deliveries — must be submitted online at （https://flame-tea.com/）. For more details, please contact our customer service team. Customized products are not eligible for returns.
About Online Shopping
We understand that online shopping can sometimes present certain challenges, so we assure you that purchasing and trying our products is completely safe and risk-free. If you are not satisfied with your purchase, we will promptly provide you with an appropriate solution.
Order Inquiry & Shipment Tracking Guide
Order Details
- Visit our official website: https://flame-tea.com
- Click “Login” at the top right corner and sign in with your registered email and password.
- After logging in, go to “My Orders” / “Order History”, select the corresponding order, and view detailed information (payment status, shipping date, product details, etc.).
Shipment Tracking
- Go to the tracking page: https://track.yw56.com.cn/en/index
- Enter your order number/tracking number and click Search to get real-time updates on your shipment status.